Dunn and Braxton Limited recruiting Customer service officer in Lagos

 Dunn and Braxton Limited - Our client is one of the leading insurance firms in Nigeria with locations across different states in Nigeria. They provide life insurance and non-life Insurance business services to Organizations and Private individuals.

They are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos 
Employment Type: Full-time

Job Description

  • Our Clientis seeking to hire a Customer Service Officer to manage customer queries and complaints.
  • He/She will be responsible for processing orders, modifications, and escalating complaints across various communication channels.
  • The ideal candidate for this position should possess strong customer service skills, including the ability to maintain composure under pressure and have a solid foundation in computer operations.

Key Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers always.
  • Responding promptly to customer inquiries.
  • Attend to inbound and outbound mail.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Create agency code and other assigned tasks.

Key Requirements

  • Good First Degree in any relevant field.
  • Proficiency in the use of Microsoft Office.
  • Minimum of 2 years’ Cognate experience as a Customer Service Representative or in similar role in the financial industry.
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to prioritize and manage time effectively.
  • Excellent written and verbal communication skills
  • Excellent teamwork skills.
  • Ability to work with minimal supervision and pay attention to details.

Benefits
N120,000 Month net + Other benefits.

Application Closing Date
26th August, 2024.

Method of Application
Interested and qualified candidates should send in updated CV to:recruitment@dunnandbraxton.com  using the Job title and Location as the subject of the mail

Location: Nigeria

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