British American Tobacco recruiting Contact Center Specialist

 

Job description

Job Description:

British American Tobacco is seeking a Contact Center Specialist to join our team in Port Harcourt, NG on a part-time, work from home basis. This is an entry-level position with zero years of experience required, making it ideal for those looking to start their career in customer service.

Responsibilities:
- Handle inbound and outbound calls, emails, and other forms of communication from customers
- Provide exceptional customer service and support to resolve inquiries and issues
- Utilize analysis skills to assess customer needs and provide appropriate solutions
- Demonstrate leadership skills by effectively managing time and prioritizing tasks
- Maintain a high level of quality and efficiency in all interactions with customers
- Adhere to company policies and procedures to ensure compliance and customer satisfaction

Requirements:
- Dedication to providing excellent customer service
- Confidence in communicating with customers and colleagues
- Strong analytical skills to assess customer needs and provide solutions
- Leadership abilities to effectively manage tasks and prioritize responsibilities
- Ability to work independently and remotely from home
- High school diploma or equivalent required

Personality Traits:
- Dedicated
- Confident

Soft Skills:
- Analysis
- Leadership

Benefits:
- Parental leave
- Remote work flexibility
- Training & professional development opportunities

Working Environment:
At British American Tobacco, we believe in paving the way for diversity and inclusivity, creating a culture of belonging where all employees can thrive and contribute to our success.

Deadline to Apply: August 10, 2024

Equal Opportunity Statement:
British American Tobacco is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of the above criteria.

How to apply, click the link below:
Location: Nigeria

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