MTN Nigeria Plc recruiting Customer Support Analyst in Nigeria

 Mission:

• Responsible for providing exceptional customer service to our clients, handling their inquiries, resolving issues, and ensuring their overall satisfaction. Description: • Deliver superior customer service by promptly and professionally responding to client inquiries via phone, email, and other communication channels. • Provide accurate information regarding our MOMO PSB products, services, policies, and procedures. • Resolve customer escalations sent to MoMo Operations Teams. • Escalate issues that will result in optimal time, scope, productivity, and cost or resource impact for the customer support manager. • Build and maintain positive relationships with clients, ensuring their satisfaction and loyalty. Understand and anticipate their needs, concerns, and goals, and provide appropriate guidance and support to meet their expectations. • Document identified key risks, issues, and dependencies and set mitigation actions with guidance from the customer support manager. • Prepare the documentation required for sign-off on tactical changes. • Adhere to established service standards, compliance guidelines, and company policies. Conduct periodic quality assessments of customer interactions, identify areas for improvement, and implement necessary training or process enhancements. Education: • Bachelor's degree in a relevant field (e.g., business, finance, or customer service) or equivalent work experience. • Relevant postgraduate education as an advantage Experience: • A minimum of 3 to 7 years’ experience in customer support in a financial role is required. • Proven experience in a customer service role, preferably within the financial industry. • Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely. • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions. • Detail-oriented and highly organized, with the ability to handle multiple tasks and prioritize effectively. • Proficient in using CRM systems and other relevant software applications. • Knowledge of financial products, services, and regulations is highly desirable. • Ability to maintain professionalism and composure in high-pressure situations. • Demonstrate commitment to delivering exceptional customer experiences. To apply for this vacant position click the link below:

Location: Nigeria

Comments

Post a Comment

Popular posts from this blog

British American Tobacco (BAT) Global Graduate Programme 2024

  British American Tobacco is all about freedom of choice - whether it’s our people or our products. Combined with our entrepreneurial spirit, it’s what’s driven our phenomenal success. We started trading tobacco over a hundred years ago. Today, we’re a multibillion dollar company with more than 200 brands in our portfolio. With robust positions in each of our regional markets, our future looks equa lly bright too. Applications are invited for: Title: Global Graduate Programme - Operations Location: Ibadan, Oyo Seniority Level: Global Graduate Function: Operations Role Positioning and Objectives It's an 18-months fast-track to management, with unprecedented international exposure that's geared specifically for high-potential Individuals. Our Global Graduate Programme – Operations helps you develop outstanding Manufacturing, Corporate and Commercial skills. You will gain understanding of various operational areas, including Manufacturing, Planning, Logistics, Procurement, Servic...
Read more

IITA recruiting Senior House keeper in Ibadan

  Position: Senior Housekeeper  Duration: 6 months\u2024 renewable  Location: Ibadan DUTIES: Assign duties and inspects work to conform with prescribed standards of cleanliness. Investigate complaints regarding housekeeping service and equipment, and takes corrective action. Obtain list of rooms to be cleaned immediately and list of prospective checkouts or discharges to prepare work assignments.  Coordinate with the reception on guest requirements and actions. Inspect all rooms and inform reception of their status. Inspect all public areas and back of house to ensure cleanliness at all times and attend daily briefings. Conduct orientation training and in-service training to explain policies, work procedures, and do demonstrate use and maintenance of equipment\u2019s and inventories stock to ensure adequate supplies. Plan work for the housekeeping department and distributes assignments accordingly, assign regular duties and special duties for housekeeping ...  s...
Read more

One Acre fund recruiting Nigeria Customer Experience Coordinator in Minna

  One Acre Fund, founded in 2006, supplies 1 million smallholder farmers with the agricultural services they need to make their farms vastly more productive. Our 8,000+ team is drawn from diverse backgrounds and professions. With operations across six core countries in Africa, we make farmers more prosperous by providing quality farm supplies on credit, delivered within walking distance of farmers’ homes, and agricultural training to improve harvests. On average, the farmers we serve harvest 50 percent more food after working with One Acre Fund. We are recruiting to fill the position below: Job Title: Nigeria Customer Experience Coordinator Location:  Minna, Niger Preferred Start Date: As soon as possible About the Role We are looking for a passionate Customer Experience Coordinator, who will manage the primary points of contact for our customers, ensuring every interaction is an outstanding experience. You will manage inquiries, resolve complaints, and proactively reach out t...
Read more