MTN Nigeria Plc recruiting Customer Support Analyst in Nigeria

 Mission:

• Responsible for providing exceptional customer service to our clients, handling their inquiries, resolving issues, and ensuring their overall satisfaction. Description: • Deliver superior customer service by promptly and professionally responding to client inquiries via phone, email, and other communication channels. • Provide accurate information regarding our MOMO PSB products, services, policies, and procedures. • Resolve customer escalations sent to MoMo Operations Teams. • Escalate issues that will result in optimal time, scope, productivity, and cost or resource impact for the customer support manager. • Build and maintain positive relationships with clients, ensuring their satisfaction and loyalty. Understand and anticipate their needs, concerns, and goals, and provide appropriate guidance and support to meet their expectations. • Document identified key risks, issues, and dependencies and set mitigation actions with guidance from the customer support manager. • Prepare the documentation required for sign-off on tactical changes. • Adhere to established service standards, compliance guidelines, and company policies. Conduct periodic quality assessments of customer interactions, identify areas for improvement, and implement necessary training or process enhancements. Education: • Bachelor's degree in a relevant field (e.g., business, finance, or customer service) or equivalent work experience. • Relevant postgraduate education as an advantage Experience: • A minimum of 3 to 7 years’ experience in customer support in a financial role is required. • Proven experience in a customer service role, preferably within the financial industry. • Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely. • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions. • Detail-oriented and highly organized, with the ability to handle multiple tasks and prioritize effectively. • Proficient in using CRM systems and other relevant software applications. • Knowledge of financial products, services, and regulations is highly desirable. • Ability to maintain professionalism and composure in high-pressure situations. • Demonstrate commitment to delivering exceptional customer experiences. To apply for this vacant position click the link below:

Location: Nigeria

Comments

Post a Comment

Popular posts from this blog

IITA recruiting Senior House keeper in Ibadan

  Position: Senior Housekeeper  Duration: 6 months\u2024 renewable  Location: Ibadan DUTIES: Assign duties and inspects work to conform with prescribed standards of cleanliness. Investigate complaints regarding housekeeping service and equipment, and takes corrective action. Obtain list of rooms to be cleaned immediately and list of prospective checkouts or discharges to prepare work assignments.  Coordinate with the reception on guest requirements and actions. Inspect all rooms and inform reception of their status. Inspect all public areas and back of house to ensure cleanliness at all times and attend daily briefings. Conduct orientation training and in-service training to explain policies, work procedures, and do demonstrate use and maintenance of equipment\u2019s and inventories stock to ensure adequate supplies. Plan work for the housekeeping department and distributes assignments accordingly, assign regular duties and special duties for housekeeping ...  s...
Read more

P&G Ordinary National Diploma (OND) - Finance & Accounting Internship

Description Procter and Gamble is one of the largest FMCG (Fast Moving Consumer Goods) company in the world with strong brands like Pampers, Ariel, Always, Gillette and Oral B just to name a few. We have been in existence for over 181 years globally and 25 years in Nigeria. For more information about P&G the company and our brands please visit http://www.pg.com/ and our career website at http://www.pgcareers.com. The Internship drive is for recent OND graduates with Finance & Accounting or Economics background looking to have their 1 year industrial attachment in Procter & Gamble. Eligibility Criteria Recent OND holders (with equivalent of second class upper and above in Finance & Accounting or Economics background) Candidates must have at least 1 year free period for the Internship program Strong academic results Leadership and strategic analysis thinking skills Excellent collaboration skills and ability to work across diverse organizations and teams. Good comma...
Read more

Chevron Nigeria Limited (CNL) recruiting Attorney in Lagos

  Chevron Nigeria Limited (CNL) is one of the largest oil producers in Nigeria and one of its largest investors. In Nigeria, we operate under a joint-venture arrangement with the Nigerian National Petroleum Corporation (NNPC) for the onshore and offshore assets in the Niger Delta region. Chevron also has extensive interests in multipartner deepwater operations. We operate the Agbami Field, one of Nigeria’s largest deepwater discoveries. We also have a nonoperated interest in the Usan Field. We are recruiting to fill the position below: Job Title: Attorney Job Requisition ID: R000059397 Location:  Lagos Job Type: Full-time Job Description Summary      This role involves working as part of a team to deliver business-focused and solution-oriented legal support to client groups, on technical and commercial transactions and projects, policy and regulatory matters, and advocacy efforts. Key Responsibilities Work as part of a team and provide solution oriented and...
Read more