British American Tobacco recruiting Online Customer Support Associate in Lagos

 British American Tobacco is seeking an energetic and hardworking Online Customer Support Associate to join our team in Port Harcourt, Nigeria. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a customer support role.

Responsibilities: 1. Provide exceptional online customer support through various channels such as chat, email, and social media. 2. Address customer inquiries, concerns, and feedback in a timely and professional manner. 3. Research and resolve customer issues to ensure customer satisfaction. 4. Collaborate with internal teams to escalate and resolve complex customer problems. 5. Maintain accurate records of customer interactions and transactions. 6. Stay up-to-date on product knowledge and company policies to provide accurate information to customers. 7. Contribute to the development of online customer support strategies and processes. Requirements: 1. Proven experience in a customer support role preferably in an online environment. 2. Excellent communication and presentation skills. 3. Strong research and problem-solving abilities. 4. Ability to work well under pressure and meet deadlines. 5. Energetic and hardworking attitude. 6. Ability to build strong relationships with colleagues, clients, and partners. Benefits: 1. Free accommodation provided by the company. 2. Company equipment provided for remote work. 3. Travel opportunities within Nigeria and beyond. Equal Opportunity Statement: British American Tobacco is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other legally protected status. All qualified applicants will receive consideration for employment. Deadline to apply: August 6, 2024 How to apply:
Please click the link below:
Location: Nigeria

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