British American Tobacco recruiting Remote Customer Success Specialist in Lagos

 

Job description

Job Description:

We are looking for a dedicated and adaptable Remote Customer Success Specialist to join our team at British American Tobacco in Abuja, NG. As an Associate Level Customer Success Specialist, you will be responsible for managing and building strong relationships with our customers remotely, ensuring they have a positive experience with our products and services.

Responsibilities:
1. Act as the main point of contact for customers, addressing their inquiries and concerns in a timely and professional manner.
2. Provide product demonstrations and training sessions to customers to help them maximize the value of our products.
3. Monitor customer satisfaction and proactively identify areas for improvement to enhance the overall customer experience.
4. Collaborate with other team members to implement strategies for customer retention and upselling.
5. Analyze customer data and feedback to identify trends and make recommendations for product enhancements.
6. Track key performance metrics to measure the success of customer success initiatives.
7. Conduct regular check-ins with customers to ensure their needs are being met and address any issues that arise.

Requirements:
1. Bachelor's degree in Business Administration or related field.
2. Minimum of 4 years of experience in customer success or a related role.
3. Strong people management and decision-making skills.
4. Excellent communication and interpersonal skills.
5. Ability to work independently and manage multiple tasks simultaneously.
6. Proficiency in Microsoft Office and CRM software.
7. Experience working remotely or in a virtual team environment.

Benefits:
1. Travel opportunities for training and conferences.
2. Parental leave for new parents.
3. Company-provided equipment for remote work.

Working Environment:
At British American Tobacco, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovation, collaboration, and continuous learning, and we provide our team members with the tools and support they need to succeed.

Equal Opportunity Statement:
British American Tobacco is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

Deadline to Apply: July 26, 2024

If you meet the requirements and are passionate about providing exceptional customer service, we encourage you to apply for the Remote Customer Success Specialist position at British American Tobacco in Abuja, NG. Join us in shaping the future of customer success in the tobacco industry.

How to apply click the link below:
Location: Nigeria

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