IKEDC recruiting ITHelpdesk Officer -Lagos

IT Helpdesk Officer

Ikeja Electricity Distribution Company (IKEDC) - Lagos

Ikeja Electricity Distribution Company (IKEDC) - Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electricity Distribution Plc (Ikeja Electric), Nigeria's largest power distribution network powers lives and businesses with innovation and unwavering drive for excellence. The company began its new phase of growth and expansion on November 1st, 2013 following the handover of the defunct Power Holding Company of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.

Role Purpose

Responsible for providing efficient and effective level 1 technical support to staff in areas such as desktop, help desk and IT project support along with network troubleshooting/support.

Responsibilities

Evaluates, prioritizes and addresses all types of service requests handled by the IT team (desktop support, phone/email response).

Setup, deploys, repairs and troubleshoots laptop and desktop PCs, printers and other PC hardware and peripherals.

Consults with end-users in addressing problems and assists in formulating solutions. Maintains exceptional level of communication with end-users

Acts in a consultative role to end-users by providing recommendations regarding hardware, software, processes, etc. in order to enhance productivity and efficiency.

Assists in the planning, coordination and implementation of projects. 
Cluck here to apply 

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