AccorHotels recruiting Receptionist

Receptionnist (m/v)

AccorHotels - Benue


Overview of duties 
"• Welcomes guests and takes care of them from their arrival through to departure 
  • Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
  • Helps meet the department's quantitative and qualitative targets "
Main responsibilities 
Customer relations 
"• Welcomes guests as soon as they arrive with due care and attention 
  • Helps encourage customer loyalty by developing friendly, personalised relationships
  • Anticipates guests' needs and takes them into consideration
  • Handles any guest complaints and/or remarks; provides a response as soon as possible
  • Conveys the hotel image
  • Helps bring certain brand concepts to life on a day-to-day basis (@ll the keys to the city, 10/10 programme in France, A/Club, etc)
  • Respects the reservation commitments in full (basic vision or reservision ... depending on the country)"
Professional techniques / Production 
"• Carries out all operations concerning guest arrival and departure in compliance with internal procedures 
  • Informs guests about the formalities, any special conditions relating to their stay and the services available
  • Handles phone calls
  • Applies the procedures of internal audit
  • Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team
  • Ensures that all guest documentation is up-to-date and available
  • Makes the update of the information contained in the lectern and e-lectern
  • Depending on the type of hotel, may handle reservations"
Commercial / Sales 
"• Promotes the hotel's range of services in order to increase sales 
  • Applies and actively supports the hotel's pricing policy in order to increase REVPAR
  • Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest's needs
  • Encourages synergy within the marketplace by applying the inter-hotel coordination policy."
Management and administration 
"• Respects the procedures governing invoicing and cash operations 
  • Manages the cash under his/her responsibility
  • May be asked to prepare and send reminder invoices to debtors"
Hygiene / Personal safety / Environment 
"• Ensures that the workplace remains clean and tidy 
  • Knows and applies the hotel's security regulations (in case of fire etc)
  • Ensures the safety of people and property
  • Respects the hotel's commitments to the ""Environment Charter"" (saving energy, recycling, sorting waste etc) "
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