MTN Nigeria recruiting for 3 Positions
Job Opportunities at MTN Nigeria
MTN Nigeria - The leader in telecommunications in Nigeria, anid a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
Contents
Open Jobs
Manager, Transmission Core and Backhaul
Senior Manager, CEX Design and Program Management
Senior Manager, CEX Transformation
Manager, Transmission Core and Backhaul
Job Description
Manage the implementation of all projects to support transmission on network core and backhaul capacity
Support the shareholder returns strategy by developing and implementing network group processes that are aligned to achieving all elements on the business score card.
Minimise divisional OPEX, achieve savings on budget without compromising value or quality
Drive prompt capitalization of projects
Track and monitor project budget and ensure spending remains within limit as well as minimize inventory
Drive improvement in MTN NPS score consistently
Drive network expansion initiatives to ensure subscribers’s growth (net additions) and good data throughput
Partner MTNN leadership to drive awareness on expected behaviours and impact of non-compliance company results and reputation.
Identify and eliminate bottleneck in projects
Manage change process and communicate progress of the projects to relevant project stakeholder
Maintain effective working relationship with internal and external suppliers
Develop and maintain a detailed project schedule and provide project support for all projects
Evaluate project requirements and coordinate resources according to project plan
Track and document project changes.
Ensure tx backhaul is delivered for services planned for the month
Oversee and coordinate all technical activities of all oems and ensure all transaction and administrative documentation is recorded and available for business use
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s vb and values.
Coach and train team members to ensure understanding of the objectives and gaols of the department, awareness of set targets/requirements and regularly review teams training needs
Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules
Job Condition
Normal MTNN working conditions
May be required to work extended hours.
Requirements, Experience & Training
Education:
First degree in Electrical Engineering or related field from a reputable institution.
Experience:
6-13 years work experience comprising
Experience in telecoms environment
Experience in mobile transmission network installation
At least 2 years in a supervisory/ management position.
Training:
Advanced project management
Time and self management
Basic RBS installation and commissioning courses
Project management
Transmission media technologies
Network operations
Network commissioning
Contract management and negotiation
CNT training
Stakeholder relations management
DWDM training
Service level agreement management
Telecommunication and mobile network standards and specifications
Service monitoring and control.
Minimum Qualification
BEng, BSc, BTech or HND.
go to method of application »
Senior Manager, CEX Design and Program Management
Job TypeFull Time
Job Description
Drive Customer Experience design & Experience Prototyping across all touchpoints and digital portals.
Keep track of CE initiatives, follow progress, measure impact as well as implement and drive complex and cross functional CE projects (managing resources and people) to deliver the required improvements.
Support the Shareholder return strategy by developing and implementing Customer Experience Divisional strategies and processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
Participate in the review of Business Processes (headcount, process optimization etc), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
Support MTNN CEX Head in the overall development and implementation of Customer experience strategy
Ensure improvement in MTN’s overall, Low, medium & high value segment Net Promoter Score (NPS)
Lead the review, reporting, optimization and industrialization of High Volume Journeys.
Lead the PMO for all CE improvement initiatives
Manage myMTN App & other Customer portals for the delivery of Download, Usage, and Successful transaction targets
Project manage cross-area CE initiatives
Provide input for setting operational targets to other functions derived from the CE targets (Service / Touchpoint target setting & tracking)
Participate in the design of the overall Customer experience strategy for MTNN
Align CEX strategy with Overall Company strategy and the organization’s Brand attribute.
Provide CEX support to the Product Development and Innovation team in Marketing ad EB to ensure an excellent customer journey is central to the development of new product URS before development and launch
Lead Customer Experience Prototyping and co-creation with Customers.
Regularly monitor the implementation of the objectives in the strategic plan, and monitor the results.
Translates the strategic direction and business objectives into holistic Customer Experience strategies and actions
Manage stakeholders within and outside both MTN Nigeria and external Vendors.
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Coach and mentor the team members to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities and leverage human resources career development programs for staff career development.
Identify, evaluate and track the development needs and performance of the team, providing opportunities for staff to build on the company’s investment in their training and improve productivity
Job Condition:
Normal MTNN working conditions
May be required to work extended hours
Experience & Training
Education:
Fluent in English
A first degree in any analytical degree is desirable
Experience:
9-17 years’ work experience which includes:
Extensive experience in telecoms industry
Experience in Customer Experience design & management.
Project management experience will be required. A project management certification will be an advantage.
Management experience in marketing mix, strategy development and implementation
Experience working in a global/multinational enterprise (understanding emerging markets advantageous)
Worked across diverse cultures and geographies
Proven track record in developing and measuring successful customer focused initiatives
Training:
Marketing Management and Decision Taking courses
Leadership development programs
Minimum Qualification
BA, BEd, BSc, BTech or HND
go to method of application »
Senior Manager, CEX Transformation
Job TypeFull Time
Job Description
Ensure that MTN maximizes business value from the Customer Experience Management (CEM) Solution.
Drive Customer centric Process transformation required for achieving MTN’s Strategic objectives. In addition, is part of the senior management team that is responsible for driving MTNN’s agenda on Customer Centricity.
Support the Shareholder return strategy by developing and implementing Customer Experience Divisional strategies and processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
Participate in the review of Business Processes (headcount, process optimization etc), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
CEM Transformation Lead with focus on driving the governance and operations to deliver the SLAs in conjunction with internal stakeholders (NWG/MKTG/S&D/CuS) and Nokia
Support MTNN CEX Head in the overall development and implementation of Customer experience strategy.
Develop strategies to continuously drive Customer centric culture & enterprise-wide Top of mind awareness on Customer experience
Managing the delivery of all CEM Use Cases with Use Case Owners & driving Business value realization to show the financial impact of the CEM platform
Ensure the optimization of all processes and procedures to achieve MTN N strategic objectives
Establish correlation between business performance (Recharge trend, revenue, Churn etc.)
Manage CE agenda & CE Forum by setting company-wide priorities in terms of Customer Experience.
Manage the engagement of employees about their experience with Customers and their role in delivering Customer experience
Ensure improvement in MTN’s overall, Low, medium & high value segment Net Promoter Score (NPS)
Lead Customer Life Time Value (CLTV) Modelling for predictive value from CEM. Drive CEI & NPS Correlation.
Ensure alignment with Customer experience strategy as a criterion for evaluating project funding & prioritization decision.
Develop strategies to champion Customer Experience Culture transformation across the business
Coordinating the development of new Use Cases with revenue/cost saving /efficiency targets across all internal (NWG/S&D/MKTG/EB/CuS/IT) and external stakeholders
Manage stakeholders within and outside both MTN Nigeria and external Vendors. Ensure the understanding of CEX strategy by all employees; drive internal CEX culture
Driving CEM Insight, Analytics, Reporting and follow through on its continuous application across functions viz: NWG/RGMs/S&D/Mktg/EB/CuS
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Coach and mentor the team members to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities and leverage human resources career development programs for staff career development.
Identify, evaluate and track the development needs and performance of the team, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
Job Condition:
Normal MTNN working conditions
May be required to work extended hours
Experience & Training
Education:
Fluent in English
A first degree in any analytical degree is desirable
Experience:
9-17 years’ work experience which includes:
Extensive experience in telecoms industry preferably with a mix of both technical and commercial experience.
Management experience in change management, marketing mix, strategy development and implementation.
Experience working in a global/multinational enterprise (understanding emerging markets advantageous)
Worked across diverse cultures and geographies
Proven track record in developing and measuring successful customer focused initiatives
In-depth experience on marketing surveys, research oriented
In-depth technical awareness on customer interactions and demographics
Training:
Marketing Management and Decision Taking courses
Leadership development programs
Minimum Qualification
https://careers.mtnonline.com/VacancyDetails.aspx?VacancyID=685
BA, BArch, BEd, BSc or HND
Method of Application
Use the link(s) below to apply on company websits
https://careers.mtnonline.com/VacancyDetails.aspx?VacancyID=685 .
Senior Manager
https://careers.mtnonline.com/VacancyDetails.aspx?VacancyID=687
Senior Manager CEX Transformation
https://careers.mtnonline.com/VacancyDetails.aspx?VacancyID=688
MTN Nigeria - The leader in telecommunications in Nigeria, anid a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
Contents
Open Jobs
Manager, Transmission Core and Backhaul
Senior Manager, CEX Design and Program Management
Senior Manager, CEX Transformation
Manager, Transmission Core and Backhaul
Job Description
Manage the implementation of all projects to support transmission on network core and backhaul capacity
Support the shareholder returns strategy by developing and implementing network group processes that are aligned to achieving all elements on the business score card.
Minimise divisional OPEX, achieve savings on budget without compromising value or quality
Drive prompt capitalization of projects
Track and monitor project budget and ensure spending remains within limit as well as minimize inventory
Drive improvement in MTN NPS score consistently
Drive network expansion initiatives to ensure subscribers’s growth (net additions) and good data throughput
Partner MTNN leadership to drive awareness on expected behaviours and impact of non-compliance company results and reputation.
Identify and eliminate bottleneck in projects
Manage change process and communicate progress of the projects to relevant project stakeholder
Maintain effective working relationship with internal and external suppliers
Develop and maintain a detailed project schedule and provide project support for all projects
Evaluate project requirements and coordinate resources according to project plan
Track and document project changes.
Ensure tx backhaul is delivered for services planned for the month
Oversee and coordinate all technical activities of all oems and ensure all transaction and administrative documentation is recorded and available for business use
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s vb and values.
Coach and train team members to ensure understanding of the objectives and gaols of the department, awareness of set targets/requirements and regularly review teams training needs
Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules
Job Condition
Normal MTNN working conditions
May be required to work extended hours.
Requirements, Experience & Training
Education:
First degree in Electrical Engineering or related field from a reputable institution.
Experience:
6-13 years work experience comprising
Experience in telecoms environment
Experience in mobile transmission network installation
At least 2 years in a supervisory/ management position.
Training:
Advanced project management
Time and self management
Basic RBS installation and commissioning courses
Project management
Transmission media technologies
Network operations
Network commissioning
Contract management and negotiation
CNT training
Stakeholder relations management
DWDM training
Service level agreement management
Telecommunication and mobile network standards and specifications
Service monitoring and control.
Minimum Qualification
BEng, BSc, BTech or HND.
go to method of application »
Senior Manager, CEX Design and Program Management
Job TypeFull Time
Job Description
Drive Customer Experience design & Experience Prototyping across all touchpoints and digital portals.
Keep track of CE initiatives, follow progress, measure impact as well as implement and drive complex and cross functional CE projects (managing resources and people) to deliver the required improvements.
Support the Shareholder return strategy by developing and implementing Customer Experience Divisional strategies and processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
Participate in the review of Business Processes (headcount, process optimization etc), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
Support MTNN CEX Head in the overall development and implementation of Customer experience strategy
Ensure improvement in MTN’s overall, Low, medium & high value segment Net Promoter Score (NPS)
Lead the review, reporting, optimization and industrialization of High Volume Journeys.
Lead the PMO for all CE improvement initiatives
Manage myMTN App & other Customer portals for the delivery of Download, Usage, and Successful transaction targets
Project manage cross-area CE initiatives
Provide input for setting operational targets to other functions derived from the CE targets (Service / Touchpoint target setting & tracking)
Participate in the design of the overall Customer experience strategy for MTNN
Align CEX strategy with Overall Company strategy and the organization’s Brand attribute.
Provide CEX support to the Product Development and Innovation team in Marketing ad EB to ensure an excellent customer journey is central to the development of new product URS before development and launch
Lead Customer Experience Prototyping and co-creation with Customers.
Regularly monitor the implementation of the objectives in the strategic plan, and monitor the results.
Translates the strategic direction and business objectives into holistic Customer Experience strategies and actions
Manage stakeholders within and outside both MTN Nigeria and external Vendors.
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Coach and mentor the team members to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities and leverage human resources career development programs for staff career development.
Identify, evaluate and track the development needs and performance of the team, providing opportunities for staff to build on the company’s investment in their training and improve productivity
Job Condition:
Normal MTNN working conditions
May be required to work extended hours
Experience & Training
Education:
Fluent in English
A first degree in any analytical degree is desirable
Experience:
9-17 years’ work experience which includes:
Extensive experience in telecoms industry
Experience in Customer Experience design & management.
Project management experience will be required. A project management certification will be an advantage.
Management experience in marketing mix, strategy development and implementation
Experience working in a global/multinational enterprise (understanding emerging markets advantageous)
Worked across diverse cultures and geographies
Proven track record in developing and measuring successful customer focused initiatives
Training:
Marketing Management and Decision Taking courses
Leadership development programs
Minimum Qualification
BA, BEd, BSc, BTech or HND
go to method of application »
Senior Manager, CEX Transformation
Job TypeFull Time
Job Description
Ensure that MTN maximizes business value from the Customer Experience Management (CEM) Solution.
Drive Customer centric Process transformation required for achieving MTN’s Strategic objectives. In addition, is part of the senior management team that is responsible for driving MTNN’s agenda on Customer Centricity.
Support the Shareholder return strategy by developing and implementing Customer Experience Divisional strategies and processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
Participate in the review of Business Processes (headcount, process optimization etc), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
CEM Transformation Lead with focus on driving the governance and operations to deliver the SLAs in conjunction with internal stakeholders (NWG/MKTG/S&D/CuS) and Nokia
Support MTNN CEX Head in the overall development and implementation of Customer experience strategy.
Develop strategies to continuously drive Customer centric culture & enterprise-wide Top of mind awareness on Customer experience
Managing the delivery of all CEM Use Cases with Use Case Owners & driving Business value realization to show the financial impact of the CEM platform
Ensure the optimization of all processes and procedures to achieve MTN N strategic objectives
Establish correlation between business performance (Recharge trend, revenue, Churn etc.)
Manage CE agenda & CE Forum by setting company-wide priorities in terms of Customer Experience.
Manage the engagement of employees about their experience with Customers and their role in delivering Customer experience
Ensure improvement in MTN’s overall, Low, medium & high value segment Net Promoter Score (NPS)
Lead Customer Life Time Value (CLTV) Modelling for predictive value from CEM. Drive CEI & NPS Correlation.
Ensure alignment with Customer experience strategy as a criterion for evaluating project funding & prioritization decision.
Develop strategies to champion Customer Experience Culture transformation across the business
Coordinating the development of new Use Cases with revenue/cost saving /efficiency targets across all internal (NWG/S&D/MKTG/EB/CuS/IT) and external stakeholders
Manage stakeholders within and outside both MTN Nigeria and external Vendors. Ensure the understanding of CEX strategy by all employees; drive internal CEX culture
Driving CEM Insight, Analytics, Reporting and follow through on its continuous application across functions viz: NWG/RGMs/S&D/Mktg/EB/CuS
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
Coach and mentor the team members to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities and leverage human resources career development programs for staff career development.
Identify, evaluate and track the development needs and performance of the team, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
Job Condition:
Normal MTNN working conditions
May be required to work extended hours
Experience & Training
Education:
Fluent in English
A first degree in any analytical degree is desirable
Experience:
9-17 years’ work experience which includes:
Extensive experience in telecoms industry preferably with a mix of both technical and commercial experience.
Management experience in change management, marketing mix, strategy development and implementation.
Experience working in a global/multinational enterprise (understanding emerging markets advantageous)
Worked across diverse cultures and geographies
Proven track record in developing and measuring successful customer focused initiatives
In-depth experience on marketing surveys, research oriented
In-depth technical awareness on customer interactions and demographics
Training:
Marketing Management and Decision Taking courses
Leadership development programs
Minimum Qualification
https://careers.mtnonline.com/VacancyDetails.aspx?VacancyID=685
BA, BArch, BEd, BSc or HND
Method of Application
Use the link(s) below to apply on company websits
https://careers.mtnonline.com/VacancyDetails.aspx?VacancyID=685 .
Senior Manager
https://careers.mtnonline.com/VacancyDetails.aspx?VacancyID=687
Senior Manager CEX Transformation
https://careers.mtnonline.com/VacancyDetails.aspx?VacancyID=688
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