British American Tobacco recruiting Customer Support Officer

 Job Description:**


British American Tobacco is seeking a proactive and motivated individual to join our team as a Customer Support Officer. This role is geared towards providing exceptional customer service and support to our clients while working from the comfort of your home. As a vital member of our team, you will be the primary point of contact for our customers, addressing their needs and ensuring their satisfaction with our products and services.
• *Key Responsibilities:**

1. **Customer Interaction:**
- Respond promptly to customer inquiries via various communication channels, including email, chat, and social media.
- Provide accurate information and troubleshoot customer issues effectively, ensuring a positive experience.

2. **Issue Resolution:**
- Take ownership of customer complaints or issues, investigating and resolving concerns to maintain customer satisfaction.
- Collaborate with other departments, such as sales and engineering, to address complex customer problems.

3. **Documentation:**
- Maintain detailed records of customer interactions, transactions, and feedback in the company’s CRM system.
- Prepare reports summarizing customer interactions, issues, and resolutions to identify trends and recommend improvements.

4. **Product Knowledge:**
- Stay informed about product offerings, company policies, and industry trends to provide knowledgeable support to customers.
- Assist in training new team members on customer support procedures and best practices.

5. **Customer Feedback:**
- Gather customer feedback through surveys and interactions to help identify areas for improvement in products and services.
- Escalate recurring issues or trends to management for further analysis and action.

6. **Compliance:**
- Ensure compliance with company policies and procedures, as well as relevant regulatory standards in all customer interactions.
- Uphold the company’s values and represent British American Tobacco positively at all times.

7. **Continuous Improvement:**
- Participate in team meetings and training sessions to enhance personal skills and contribute to team development.
- Contribute to the creation of FAQ documents and customer support resources to streamline processes.
• *Requirements:**

- **Education:** A minimum of a High School Diploma or equivalent; additional education in business, communication, or a related field is preferable.
- **Experience:** At least 1 year of customer service experience, preferably in a remote environment or within the consumer goods sector.
• *Personality Traits:**
- Resilient: Ability to handle challenging customer interactions with grace and professionalism.
- Energetic: Passionate about providing excellent service and creating positive customer experiences.
• *Soft Skills:**
- Critical Thinking: Capable of analyzing situations, developing solutions, and adapting to changing customer needs.
- Strategic Planning: Understanding of how to prioritize tasks effectively to ensure timely responses and resolutions.
• *Benefits:**
- Competitive Retirement Plan
- Visa Sponsorship for qualified candidates
- Paid Time Off (PTO)
• *Working Environment:**
At British American Tobacco, we strive for a harmonious workplace where collaboration and respect prevail. We believe that the diversity of our people is fundamental to our success and actively promote an inclusive culture.
• *Application Process:**
Interested candidates are encouraged to submit their applications by **September 29, 2024**.
• *Equal Opportunity Statement:**
British American Tobacco is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, disability, or any other characteristic protected by law.

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Join us at British American Tobacco and become a part of our great team

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