British American Tobacco recruiting Client Relation Officer in Lagos

 British American Tobacco is seeking a dedicated and energetic **Client Relations Officer** to join our dynamic team in Ibadan. This part-time position is an excellent opportunity for individuals passionate about client engagement and relationship management. The successful candidate will play a pivotal role in maintaining and enhancing our relationships with clients, ensuring their needs are met while promoting our brand values and products.


#### **Key Responsibilities:**

- **Client Engagement:** Build and maintain strong relationships with existing and prospective clients through regular communication, meetings, and follow-ups.
- **Client Satisfaction:** Monitor client satisfaction levels by soliciting feedback, addressing concerns, and ensuring timely resolution of any issues that arise.
- **Market Analysis:** Conduct market research and analysis to understand client needs, industry trends, and competitive opportunities, allowing for informed decision-making.
- **Project Management:** Lead and coordinate client-related projects from initiation to completion, ensuring that timelines, budgets, and objectives are met.
- **Collaboration:** Work closely with cross-functional teams, including sales, marketing, and finance, to ensure a seamless client experience and alignment of organizational goals.
- **Reporting:** Prepare regular reports on client activities, feedback, and market intelligence to inform strategy and decisions.
- **Training and Development:** Participate in training sessions to continuously improve product knowledge and client engagement strategies, adapting to industry changes and challenges.
- **Remote Work Management:** Effectively manage time and projects in a remote work environment, ensuring high levels of productivity and client interaction.

#### **Requirements:**

- **Education:** Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- **Experience:** A minimum of 4 years in client relations, customer service, or a similar role, preferably within the FMCG or tobacco industry.
- **Skills:**
- Energetic and independent with a proactive approach to client engagement and problem-solving.
- Strong time management skills to prioritize tasks effectively and meet tight deadlines.
- Excellent project management capabilities, with a proven track record of managing multiple projects simultaneously.
- Strong verbal and written communication skills to effectively communicate with clients and internal teams.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.

#### **Benefits:**

- **Travel & Spending Expenses:** Reimbursement for work-related travel and expenses incurred.
- **Retirement Plan:** Access to a competitive retirement savings plan.
- **Remote Work Flexibility:** Opportunities to work remotely while ensuring excellent client service and satisfaction.

#### **Working Environment:**

At British American Tobacco, you will be part of a vibrant and dynamic environment that encourages continuous learning and adaptation. As we navigate through a rapidly changing world, you will be empowered to develop your skills and advance your career while contributing to the company’s growth.

#### **Equal Opportunity Statement:**

British American Tobacco is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals, regardless of race, gender, disability, or any other characteristic.

**Application Deadline:**

Please submit your application by **October 2, 2024.** We look forward to your application and the possibility of you joining our team!

Location: Lagos, Nigeria

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