General Electric recruiting Senior Quality Manager
Role Summary:
An advocate for our customers, you will ensure that the business understands customers’ priorities and is driving to satisfy their needs. You will partner with regional teams & global threads to drive quality improvements that have positive impact on customer satisfaction. You will work closely with the Region Quality team ensuring strong alignment to the region strategy & priorities. An experienced agent of cultural change, you will be a strong influencer with a track-record of delivery.
Essential Responsibilities:
In this role, you will:
Own the quality team’s relationship with specific prioritized customers, by country and/or by product
Contribute in a team that develops a standard Customer Quality Scorecard; you will work to develop, implement and maintain that standard Scorecard for the specific customers in your assigned portfolio
Understand our customers’ greatest challenges as illustrated by the Scorecard, develop and implement a Playbook of action items resulting in increased Customer Experience Index (CXI) through reduction in quality escapes, improved outage planning and rapid issue resolution
Develop operating rigors with internal stakeholders including senior leadership to review scorecard, monitor execution of improvement plans and escalate challenges as they arise
In partnership with the P&L, develop operating rigors with the customer to formally feedback progress on periodic basis and ensure continuous alignment on strategy and priorities
Be the point of contact for regional teams (CPM/CSM, Service Director, Managing Director, Region Quality Leader) for any quality topic related to your assigned portfolio
Partner with functions to expedite customer specific NCRs and RCAs. Lead resolution of complex, cross-functional and severe NCRs and RCAs
When required, you will coordinate with Contract Performance Manager/Customer Service Manager (CPM/CSM) the communication of issue resolution to customers
Ensure specific customer quality issues are captured through Quality Operations tools (NCR, CX surveys, HELP, CoPQ, SEs) and track issue resolution by the owning functions
Drive Quality Assurance and Prevention for your assigned portfolio through early identification of project and outage risks, mitigation plan, lessons learnt and best practice implementation
Coordinate local specific customer audits with the QMS team
Contribute to the execution of the internal audit for your assigned portfolio
Work collaboratively as a team with other Customer Quality Leaders to share workload a nd best practices as necessary
Qualifications/Requirements
:
University bachelor’s degree in engineering or equivalent experience
Demonstrated technical / engineering judgment and track record of results
Minimum 5 years of operational experience (field service, supply chain, engineering, repairs, customer service, etc.)
Strong customer orientation and willingness to promote customer interests
Strong, proven previous leadership capabilities; leading teams (directly or indirectly) and driving change
Proven ability to build relationships and influence stakeholders to become supporters
Proven ability to work efficiently without direct supervision. Self-motivated with demonstrated ability to motivate others to achieve results
Clear understanding of the basic roles, functions, and products/services/repairs within GE Power Services
Ability to communicate requirements and facilitate good practice-sharing in a motivating, engaging way
A procedure mindset and ability to implement procedures and monitor compliance
Strong analytical and quantitative skills. Familiar with statistics, six-sigma, quality assurance & quality control and other quality concepts
Strong oral and written communication skills
Strong interpersonal and team building skills
Willingness and ability to travel approximately 50% of the time on average (may include seasonal variability)
In Nigeria: a valid NYSC discharge or exemption certificate will be required (please indicate clearly on your resume)
In Nigeria: must have valid authorization to work full-time without any restriction in Nigeria
In countries other than Nigeria: must have valid authorization to work full-time without any restriction in the role’s location
Desired Characteristics:
Strong network within Power Services Region, especially Services, Parts, Repairs, Global Supply Chain & Engineering would be a distinct advantage
GB/BB/MBB certification and/or a proven education or work history in statistical analysis of complex data and measurement systems.
Master’s degree (MBA) or other advanced learning
5+ years of experience in quality roles and/or continuous improvement
About Us:
GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
Additional Locations:
Cote d'Ivoire, Ghana, Nigeria, South Africa;Lagos, Abuja, Accra;
Method of Application
https://jobs.gecareers.com/global/en/job/3287615/Senior-Quality-Manager
An advocate for our customers, you will ensure that the business understands customers’ priorities and is driving to satisfy their needs. You will partner with regional teams & global threads to drive quality improvements that have positive impact on customer satisfaction. You will work closely with the Region Quality team ensuring strong alignment to the region strategy & priorities. An experienced agent of cultural change, you will be a strong influencer with a track-record of delivery.
Essential Responsibilities:
In this role, you will:
Own the quality team’s relationship with specific prioritized customers, by country and/or by product
Contribute in a team that develops a standard Customer Quality Scorecard; you will work to develop, implement and maintain that standard Scorecard for the specific customers in your assigned portfolio
Understand our customers’ greatest challenges as illustrated by the Scorecard, develop and implement a Playbook of action items resulting in increased Customer Experience Index (CXI) through reduction in quality escapes, improved outage planning and rapid issue resolution
Develop operating rigors with internal stakeholders including senior leadership to review scorecard, monitor execution of improvement plans and escalate challenges as they arise
In partnership with the P&L, develop operating rigors with the customer to formally feedback progress on periodic basis and ensure continuous alignment on strategy and priorities
Be the point of contact for regional teams (CPM/CSM, Service Director, Managing Director, Region Quality Leader) for any quality topic related to your assigned portfolio
Partner with functions to expedite customer specific NCRs and RCAs. Lead resolution of complex, cross-functional and severe NCRs and RCAs
When required, you will coordinate with Contract Performance Manager/Customer Service Manager (CPM/CSM) the communication of issue resolution to customers
Ensure specific customer quality issues are captured through Quality Operations tools (NCR, CX surveys, HELP, CoPQ, SEs) and track issue resolution by the owning functions
Drive Quality Assurance and Prevention for your assigned portfolio through early identification of project and outage risks, mitigation plan, lessons learnt and best practice implementation
Coordinate local specific customer audits with the QMS team
Contribute to the execution of the internal audit for your assigned portfolio
Work collaboratively as a team with other Customer Quality Leaders to share workload a nd best practices as necessary
Qualifications/Requirements
:
University bachelor’s degree in engineering or equivalent experience
Demonstrated technical / engineering judgment and track record of results
Minimum 5 years of operational experience (field service, supply chain, engineering, repairs, customer service, etc.)
Strong customer orientation and willingness to promote customer interests
Strong, proven previous leadership capabilities; leading teams (directly or indirectly) and driving change
Proven ability to build relationships and influence stakeholders to become supporters
Proven ability to work efficiently without direct supervision. Self-motivated with demonstrated ability to motivate others to achieve results
Clear understanding of the basic roles, functions, and products/services/repairs within GE Power Services
Ability to communicate requirements and facilitate good practice-sharing in a motivating, engaging way
A procedure mindset and ability to implement procedures and monitor compliance
Strong analytical and quantitative skills. Familiar with statistics, six-sigma, quality assurance & quality control and other quality concepts
Strong oral and written communication skills
Strong interpersonal and team building skills
Willingness and ability to travel approximately 50% of the time on average (may include seasonal variability)
In Nigeria: a valid NYSC discharge or exemption certificate will be required (please indicate clearly on your resume)
In Nigeria: must have valid authorization to work full-time without any restriction in Nigeria
In countries other than Nigeria: must have valid authorization to work full-time without any restriction in the role’s location
Desired Characteristics:
Strong network within Power Services Region, especially Services, Parts, Repairs, Global Supply Chain & Engineering would be a distinct advantage
GB/BB/MBB certification and/or a proven education or work history in statistical analysis of complex data and measurement systems.
Master’s degree (MBA) or other advanced learning
5+ years of experience in quality roles and/or continuous improvement
About Us:
GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
Additional Locations:
Cote d'Ivoire, Ghana, Nigeria, South Africa;Lagos, Abuja, Accra;
Method of Application
https://jobs.gecareers.com/global/en/job/3287615/Senior-Quality-Manager
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