Jumia is recruiting Chief Operating Officer in Nigeria office

Jumia recruiting chief operating Officer in Nigeria office
Jumia is your number one Online Shopping solution in Nigeria. There is an online electronic store where you can purchase all your electronics, as well as books, home appliances, fashion items, shoes, mobile phones and more online and have them delivered directly to you. Jumia has payment options that suit everyone, and we have a payment-on-delivery option fo...



Opening for the chief operating officer at Jumia

Job Objective

The Jumia Mall Country COO will be responsible for leading the Customer Experience, Vendor Experience & customer service teams for improved efficiency in the country.

Ensuring timely execution of the centrally defined improvements/routines, participating to their refinement through the collection of detailed customer/vendor feedbacks, and leading in-country related specific projects to reach those objectives

Responsibilities

Customer & Vendor Experience improvements are the core of Jumia’s strategic objectives.

Customer Experience: all elements impacting the satisfaction of a customer navigating or buying on Jumia online experience, delivery experience, product experience, customer service experience, and aftersales (returns / warranties) experience.

To apply click the link below


https://africainternetgroup.peoplehr.net/Pages/JobBoard/Opening.aspx?v=ed8b8f74-a760-4313-a1d4-076087c7ea5f

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